Excellence in hotel service and sustainability
The intersection of guest experience and sustainability in thriving hotel companies. It can be challenging to provide excellent hotel service and deliver sustainable development pe
Are Sustainability Practices enough to give Hotels a Competitive Advantage?
The risks affecting the hospitality industry are not only related to inflation, war, and geopolitics. Science has proven that climate-related risks and biodiversity loss are a thre
Mental Health is no Longer Taboo! How is Your Company Handling this Topic?
On the 10th of October, we will be celebrating the International Day of Mental Health, and increasingly, people value this aspect of life, regardless of their job or social positio
Reflection on The Path We Believe In
September is coming and, along with it, the last 4 months of the year 2022, as we know that many of the decisions we make “here and now” will have impact in the new year. The e
Hotel Essence: How to Integrate Environmental, Social, and Governance Practices into Hotel Operations?
Leaders are pressured to do the right thing, choose the right product and services, and deploy the “right strategies” that allow company growth year after year. Not to
Greenwashing: The Hidden Lie of the Empty, Aimlessly and Valueless Brands
We’ve addressed the importance of “walking the talk” before. In a previous article on how marketing can be the pioneer of sustainability, we wrote that “sustainable marketi
Strategic Vision is Mandatory for those Brands who want to Evolve.
It is one of the biggest business gaps of the National Hotel Brands. A conservative mind-set that fears change when change is the only certainty we have. Without vision, the “pat
Preventive Maintenance
With the reopening of hotels and restaurants, new challenges are emerging. We know that it was not possible to prepare the start-up effectively, due to many uncertainties, there we
Michelin Green Stars: The Sustainable Luxury Stars.
New Year, New Stars! 2021 ended with a Michelin Gala that awarded new restaurants the famous red and white star of Gastronomic excellence (with some surprises when it comes to new
New Success KPIs for Hospitality Industry
The year is ending. For all companies it’s time to “make the math”, overviewing the year. For us it’s not different. Over the years, and especially in 2021, which proved to